Thank you for shopping at FelixZhile! We strive to deliver your pet supplies quickly and reliably. Please review the following shipping guidelines:

1. Shipping Coverage & Eligibility

• We offer shipping to the United States, European Union (EU), United Kingdom (UK), Canada, and Australia (additional regions are available upon request; contact our support team for details).
• All orders must be placed through our official website (felixzhile.com) to qualify for our standard shipping terms.

2. Order Processing Time

• Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
• You will receive a confirmation email with a tracking number once your order has been shipped.

3. Logistics Partners

We collaborate with leading international carriers to ensure reliable delivery:

• United States: USPS, FedEx
• EU & UK: DHL, Royal Mail
• Canada: Canada Post
• Australia: Australia Post

4. Customs & Import Duties

• Import duties, taxes, and customs fees are the sole responsibility of the buyer (these fees are not included in our shipping rates or product prices).
• Customs policies vary by country—please check your local customs office for details on potential charges before placing your order.

5. Delivery Issues & Support

• Delays: If your order is delayed beyond the estimated timeline, use the tracking number provided to check status, or contact our support team at info@felixzhile.com.
• Lost/Damaged Orders: If your order is lost or arrives damaged, please notify us within 7 days of the estimated delivery date.

For additional questions, reach out to our support team at info@felixzhile.com.